Our Policies

Ensuring the Best Experience

At Lunoir Beauty, we go out of our way to make sure our valued clients have the best experience possible, from the minute they enter our doors to the moment they leave our incomparable Beauty Salon. Please take a moment to review our policies to ensure you understand our operations procedures. If you have any questions, just get in touch and we’ll be happy to help.

POLICIES

In order to protect our service providers, clients and community we have made a few changes to our salon policies. Please review them before your visit so you can help keep our environment healthy.

***NEW - COVID SAFE PRACTICES***

A face covering MUST be worn for the ENTIRETY of your service. Please put your mask on before entering the salon.
To keep traffic down, service providers adjust their schedules based on pre-booked appointments. To ensure that we can accommodate your services please book at least 48 hours in advance.
We can only allow one client in the waiting area at a time. If you arrive for your appointment early and the space is in use you will have to wait outside or in your vehicle until space becomes available.
Please come for your appointments alone. Do not bring friends or family, (children and pets included) with you for your appointment unless arranged with salon beforehand. This includes “pop-in” visitors and food delivery services.
Once inside the salon, we ask that you remain in your service area for the duration of your service.
We ask that clients remain 6 feet apart from other service providers and clients while in the salon. Common areas, such as the patio, are off limits.
All clients will be required to fill out a new client form so we can ensure that your information is current in our system.
Any clients who are exhibiting symptoms of COVID-19 (fever, dry cough, difficulty breathing or shortness of breath) will be asked to leave the salon and may not return for 14 days or until they have taken a COVID-19 test which has come back negative. Please be honest about your symptoms during our health screening questionnaire.
Your service provider will also be wearing clean PPE for your appointment. This will include a face mask, shield and gloves. We have plexiglass barriers at the front desk as well as all hair and nail stations.
We have a mandatory disinfection period after each client where any used areas are thoroughly sanitized before allowing the next client to interact with the station.

CANCELLATIONS

Late cancellations (less than 24 hours notice) will be subject to a 50% penalty charge on the base cost of the services reserved. Please submit your cancellations by contacting us.

RESCHEUDULING

Appointments may be rescheduled to another day/service provider within 48 hours of the services start time or the will be subject to late cancellation penalties.
Rescheduling promotional or otherwise discounted services may result in a loss of that promotion or discount.

LATE SHOWS

Please DM or EMAIL the salon if you will be arriving late for your appointment. If we have not been able to contact the you 15 minutes after your appointment start time, you will be marked as a no-show and your spot will be offered to clients on the waitlist.
If you are late arriving to your appointment your services may be modified to fit the remaining time. If this happens, the full price of the services reserved will still apply.

NO SHOWS

No shows will be subject to the full cost prices of the services booked + 15% gratuity for each service provider who was reserved. This amount must be paid in full before additional services can be booked.
Clients who no show more than once will be required to pre-pay the base costs for any services they wish to book in the future.

WAIVERS AND INFORMATION COLLECTION

All new clients are required to fill out our NEW CLIENT INFORMATION FORM. This form will be used to ensure that your client profile is up-to-date. Please let us know if your phone number, email or other contact information changes.

PRICING AND PROMOTIONS

All pricing is subject to change without notice. Please refer to our service menu for the most current pricing and ongoing offers.
Promotional pricing/discounts CANNOT be stacked under any circumstances on the same service/product.

SERVICE REFUNDS

Lunoir Beauty does not offer monetary refunds on services rendered. If you are unsatisfied with your service, please let us know immediately or contact us within 7 days of your service.
Please note for any Semipermanent Makeup Tattoo services you will sign a waiver form that ensures you are aware of the no refund policy in case you do not have to results you are looking for inside our salon .